Project Overview

User Testing

To ensure the SNF Navigation platform met user needs from the outset, we integrated user testing as a core component of the design process. Given the early-stage nature of the organization and limited budget, testing was conducted with a focused group of representative users (Who) during key stages of the design lifecycle (When). Testing sessions were carried out remotely and in controlled environments (Where), using low- to mid-fidelity prototypes (What) to gather actionable feedback on usability and clarity. The objective (Why) was to validate design decisions and uncover usability issues early. We employed lean testing methods, including moderated usability testing and heuristic evaluations (How), which led to iterative refinements in typography, layout, visual hierarchy, tone, color contrast, and messaging—ultimately enhancing accessibility, engagement, and overall user experience.